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Customer & Employee
Engagement Advisory

First class advisory on optimizing customer and employee engagement processes

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Screver®
Experience Cloud

The leading Feedback Management Platform to engage with customers and employees. For actionable insights in real-time.

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Customer & Employee Engagement

Strategy & Digital Transformation

Our Expertise: from Vision to Strategy - to a powerful Operational Masterplan - to Agile Implementation - to Learning and Adaptation.

Capptoo's goal is for you to become more creative and to innovate in order to digitize your analogue processes. We enable you to utilize all meaningful digital channels to create leads and improve the proposal to deal ratios.

Goals

  • Verify your existing go-to-market strategy and identify short-comings

  • Conduct powerful Ideation Workshops to innovate new concepts

  • Become creative - think beyond the box - identify new opportunities

  • Evaluate those opportunities for their chances and potential

  • Define ways to measure its success quickly; develop a clickable prototype

  • Always crosscheck with your customers (continuous feedback loop)

Deliverables

Innovative strategy to generate more sales while strengthening the bond with your workforce.

  • Analysis of current vision, strategy, execution (marketing)

  • Status of existing expertise vs the leading firm(s)

  • Go-to-market gap-report vs competition and domain innovators

  • Design Thinking/Ideation Workshop - identify blue oceans.

  • Evaluation of the various (digital) strategies

  • Definition and design of test cases (i.e. prototypes)

  • Employee / Customer Experience Maps to innovate and boost loyalty.

  • Concept to test, inspect and adapt - Scrum-based

Deep dive in digital user experience, creative web technologies and up-to-date strategies in web and beyond - see our blog

Check yourself

91 companies in Switzerland already completed our health checks

“Capptoo supported us to rethink the way we work and helped us to evolve from our tunnel vision to become innovators”

Michael Kuhn

,

CEO, DC Aviation

10 Top-notch experts

“Their mix of creative force and technical know-how makes the difference. Thanks to this combination, and due to their ability to scale (additional expats) immediately if required, Capptoo works not only fast but is also always spot on in the approaches”

Thorsten Dekker

,

Product Owner Optus

10 Outstanding

For 3 years I am now working in a close partnership with Capptoo to support their cutting-edge Customer Experience Platform Screver. I have hardly ever seen a management team that is so driven and committed to provide high quality services to clients and perfectionism to their software stack

Jan Keller

,

Program Manager, Google

9 Very recommend

“Capptoo supports us with Ideation and Strategic Workshops to identify new ways to market our products; and support us through Agile Coaching to transform our business.”

Capptoo supports us with Ideation and Strategic Workshops to identify new ways to market our products; and support us through Agile Coaching to transform our business.

Michal Myszkowski

,

Data & Digital Lead, Big Pharma

9 Reliable partner

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“Unfortunately, many companies are blinded by their past success and don’t innovate. That is why more than 88% of all S&P 500 firms vanished during the last 6 decades. To succeed sustainably, agility, effective and constant innovation has to become your DNA.”

Christian Fillinger — our Expert & CEO — is looking forward to discuss your opportunities

Christian Fillinger, Expert & CEO