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Customer & Employee
Engagement Advisory

First class advisory on optimizing customer and employee engagement processes

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Screver®
Experience Cloud

The leading Feedback Management Platform to engage with customers and employees. For actionable insights in real-time.

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Screver® Experience Cloud

Customer & Employee Feedback Management Platform for Organizations of any Size

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Screvers’ goal is not only to optimize employee motivation and customer experience sustainability, but also to better manage the sales funnel - to increase your chance of winning deals / new business, therefore revenue and EBIT.

See how Screver helps Glacier Express to understand and enrich guests experience
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Boost sales by utilizing survey insights

Optimize all touch-points along the customer journey in the sales funnel. Collect omnichannel feedback through Email, SMS, WhatsApp. Take immediate action to mitigate negative feelings and increase the chance to sell.

  • Pulse surveys for happiness factor
  • Customer and product satisfaction surveys
  • Trend Questions for understanding tendencies
  • Real-time analysis and segments
  • Omni-Channel distribution
  • Net Promoter Score®

Increase employees performance

Understand the main challenges your workforce is facing. Spot the potential problems fast and solve them right away. Obtain an understanding of individual and team skills to drive performance throughout your company.

  • Interview to Post Exit Surveys
  • Performance / MBO Feedback
  • Pulse Surveys and Trend Questions
  • 360 Degree Assessments
  • Powerful Real-time Analytics

Blend Easily into Enterprise Environments

Screver is a pure Business to Business Feedback Management Platform, tailored to companies of any size. Fastly integrate our solution into your enterprise ecosystem in a cost-effective way.

  • Auto translation to 10+ Languages
  • Headless / use different Front-Ends
  • Event based surveys (trigger in CRM)
  • API, webhooks and integrations
  • White-Labeling and customisation

Get a 360 degree company view

Analyse feedback to gather insights in regard to the gaps and growth potential of the entire customer and employee experience. Uncover trends and identify opportunities for improvements.

  • In-Depth analytics
  • Real-time reports
  • Pulse and Trend Surveys
  • Dedicated dashboards

“I work with Capptoo for over 5 years now. They are an extremely reliable business partner providing high quality work. Their superior Feedback Management Platform Screver is an ideal solution to better engage with customers & employees. They are a trustworthy partner for any business endeavor”

Arthur Scholten

Arthur Scholten

,

Business Developers

10 A top-notch experts

“Using the Customer Experience Survey from Screver changed the way we communicate with our guests. Now we can get real-time feedback while on the tracks - helping us to react to our customers on the fly. Screver offers a ten language instant translation - the perfect solution for our international guests!”

Jürg Sutter

Jürg Sutter

,

Product Manager at Glacier Express

10 A top-notch experts

“Their mix of creative force and technical know-how makes the difference. Thanks to this combination, and due to their ability to scale (additional expats) immediately if required, Capptoo works not only fast but is also always spot on in the approaches”

Thorsten Dekker

Thorsten Dekker

,

Product Owner Optus

10 Outstanding

“For 3 years I am now working in a close partnership with Capptoo to support their cutting-edge Customer Experience Platform Screver. I have hardly ever seen a management team that is so driven and committed to provide high quality services to clients and perfectionism to their software stack.”

Jan Keller

Jan Keller

,

Program Manager, Google

9 Very recommend

“Capptoo supports us with ideation and strategic workshops to identify new ways to market our products; and support us through agile coaching to transform our business.”

Michal Myszkowski

Michal Myszkowski

,

Digital Transformation, MSD

9 Reliable partner

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Screver® is free for 3 months 30 days *

* Special offer valid till the December 31, 2020 due as our response to COVID-19