Customer & Employee Engagement
Employee Experience Map
Foster the company's engagement with its employees, to find out what truly moves them - and take meaningful actions.
Capptoo' method allows you to improve your relationship with your workforce throughout the whole employee lifecycle. We measure current engagement touchpoints and identify additional ones. You retain talents and become more attractive for new experts.
Goals
Display values, employee retention/recruitment strategies on one map
Identify current workforce engagement touchpoints
Define the interaction strength of each touchpoint
Select the most promising one's - signature touchpoints
Ideate how to improve all relevant interactions points
Identify all future engagement touchpoints / create an action plan
Use it as a work/map in process - meet and discuss 'around it'
Deliverables
In-depth analysis of current workforce engagement - design the future Employee Experience Map.
Strategy and action plan on Epic level
Employee Experience Workshop
Employee Experience Map (1.8m x 1.1m)
Visualization of areas for optimization
Online workforce stakeholder survey/interviews
Concept to test, inspect and adapt - Scrum-based
Improve Employee Engagement and increase workforce retention and talent acquisition - by thinking beyond the box — see our blog ‣
Check yourself
Does your company perfectly engage with your workforce?
- No at all
- To some degree
- Rather yes
- Yes
45 companies in Switzerland already completed our health checks
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“During several workshops we created our own individual Employee Experience Maps. We understood that we can easily improve the way we communicate with our workforce but more importantly, that we can use other channels like Snapchat or videos to foster Employee Engagement and motivation.”
Jack Bower
,Head of HR, DSM
“For 3 years I am now working in a close partnership with Capptoo to support their cutting-edge Customer Experience Platform Screver. I have hardly ever seen a management team that is so driven and committed to provide high quality services to clients and perfectionism to their software stack”
Jan Keller
,Program Manager, Google
“During several workshops we created our own individual Employee Experience Maps. We understood that we can easily improve the way we communicate with our workforce but more importantly, that we can use other channels like Snapchat or videos to foster Employee Engagement and motivation.”
Jack Bower
,Head of HR, DSM
“Companies always strategize how to improve their Customer Experience. Yet, only a few of them succeed in focusing on Employee Engagement and motivation first. As Richard Bransons is convinced - if you take care of your employees, they will take care of your clients”
Christian Fillinger — our Expert & CEO — is looking forward to discuss your opportunities
