Customer & Employee Engagement
Employee Experience Map
Foster the company's engagement with its employees, to find out what truly moves them - and take meaningful actions.
Capptoo' method allows you to improve your relationship with your workforce throughout the whole employee lifecycle. We measure current engagement touchpoints and identify additional ones. You retain talents and become more attractive for new experts.
Goals
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Display values, employee retention/recruitment strategies on one map
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Identify current workforce engagement touchpoints
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Define the interaction strength of each touchpoint
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Select the most promising one's - 'signature touchpoints
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Ideate how to improve all relevant interactions points
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Identify all future engagement touchpoints / create an action plan
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Use it as a work/map in process - meet and discuss 'around it'
Deliverables
In-depth analysis of current workforce engagement - design the future Employee Experience Map.
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Strategy and action plan on Epic level
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Employee Experience Workshop
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Employee Experience Map (1.8m x 1.1m)
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Visualization of areas for optimization
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Online workforce stakeholder survey/interviews
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Concept to test, inspect and adapt - Scrum-based
Deep dive in digital user experience, creative web technologies and up-to-date strategies in web and beyond - see our blog ‣
Check yourself
Does your company perfectly engage with your workforce?
Through how many touchpoints (manager, website, intranet, etc.) do you interact with your employees today?
Do you have an overview of all employee interaction points on one single map?
Do you always take the necessary actions to retain your key talents?
Do you utilize and market how your company positively engages with the workforce - to acquire new experts?
45 companies in Switzerland already completed our health checks
Your company is not really ready for the future. You should think more outside the box and re-shape your go-to-market approach.
Your company / product is present in virtual reality, but needs reshaping and enhancement
Would you like to talk to our expert team about possible improvements?
Digital reality is part of your culture; you have a sound strategy in place - very good!
Wow, looks like you’re doing better than 76% other companies who passed this test.
However, there is always room to improve! Would you like to talk to our experts and see how you can make your virtual presence even stronger and outshine your competitors?
There is always something to improve! We would gladly share our experience and best practices and help you to transform the organization for more agility!
Christian Fillinger Capptoo, Founder & CEO “During several workshops we created our own individual Employee Experience Maps. We understood that we can easily improve the way we communicate with our workforce but more importantly, that we can use other channels like Snapchat or videos to foster Employee Engagement and motivation.”
Jack Bower
,Head of HR, DSM
For 3 years I am now working in a close partnership with Capptoo to support their cutting-edge Customer Experience Platform Screver. I have hardly ever seen a management team that is so driven and committed to provide high quality services to clients and perfectionism to their software stack
Jan Keller
,Program Manager, Google
“Companies always strategize how to improve their Customer Experience. Yet, only a few of them succeed in focusing on Employee Engagement and motivation first. As Richard Bransons is convinced - if you take care of your employees, they will take care of your clients”
Christian Fillinger — our Expert & CEO — is looking forward to discuss your opportunities
