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Customer & Employee
Engagement Advisory

First class advisory on optimizing customer and employee engagement processes

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Screver®
Experience Cloud

The leading Feedback Management Platform to engage with customers and employees. For actionable insights in real-time.

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Customer & Employee Engagement

Design Thinking / Ideation Workshops

Develop new ideas, create Design Prototypes and test ideas with real customers! During our Design Thinking Workshops, we will guide participants to build solutions that approach challenges and drive business success by using methods, concepts and frameworks that leverage empathy, creativity and rationality.

Everyone can develop new creative ideas, significantly when leveraging a diverse group of people and their brains. We use Design Thinking Frameworks & Methods, guiding teams to generate ideas and new approaches. Our workshops range from few hours to one full “design-sprint” week and can support your team during the entire ideation process.

Goals

  • Develop many new ideas in short time

  • Quickly test ideas before massive investment

  • Kill your darlings and focus what the customer wants

  • Have fun while delivering the above

Deliverables

Tap into the collective wisdom of your team through Design Thinking Frameworks that help to deliver new approaches and solutions

  • Customized Design Thinking Process for you

  • New creative ideas

  • Tested concepts

  • An ideation blueprint for the future

Analyze and plan to realize the necessary call to actions

  • Define the scope, duration and goal of the workshop

  • Select the Frameworks & Methods for the Ideation Workshop

  • Run the workshop with your team

  • Create a prototype

  • Test the prototype

  • Iterate or pivot if needed

  • Scale efforts to deliver the solution

Deep dive in digital user experience, creative web technologies and up-to-date strategies in web and beyond - see our blog

Check yourself

93 companies in Switzerland already completed our health checks

“During a one-week workshop, Capptoo has coached us to build strong ideas for our customers. Our team has developed several ideas and tested the created prototypes with customers to find the best approach to a particular marketing problem.”

Tomas Nettorian

Tomas Nettorian

,

VP Strategy & Innovation, Pharma Consultants Baar

10 Top-notch experts

“Their mix of creative force and technical know-how makes the difference. Thanks to this combination, and due to their ability to scale (additional expats) immediately if required, Capptoo works not only fast but is also always spot on in the approaches”

Thorsten Dekker

,

Product Owner Optus

10 Outstanding

For 3 years I am now working in a close partnership with Capptoo to support their cutting-edge Customer Experience Platform Screver. I have hardly ever seen a management team that is so driven and committed to provide high quality services to clients and perfectionism to their software stack

Jan Keller

,

Program Manager, Google

9 Very recommend

Capptoo supports us with Ideation and Strategic Workshops to identify new ways to market our products; and support us through Agile Coaching to transform our business.

Michal Myszkowski

,

Data & Digital Lead, Big Pharma

9 Reliable partner

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“Design Thinking Workshops tap into unknown creativity to develop ideas with true added value and create what really matters”

Wojtek Klemm — our Expert & Agile Coach — is looking forward to discuss your opportunities

Wojtek Klemm