Enhancing patient engagement and feedback at a gynecological healthcare center in Switzerland

Overview

Switzerland’s renowned mid-sized gynecological healthcare center is committed to delivering exceptional care for women’s health. The clinic manages a remarkable patient flow while an expert team of healthcare practitioners and nurses prioritizes individualized care and customized medical approaches.

The clinic partnered with Screver to create a seamless feedback mechanism that enhances communication and enables real-time insights. This cooperation aims to deepen the understanding of patient expectations and experiences while fostering a close connection and a communication flow with the patients.

Objective

Capttoo and Screver aim to implement a practical, user-friendly feedback system that integrates seamlessly into the clinic’s daily operations, ensuring continuous improvement based on patient input.

Strategy

Screver implemented a dual-survey approach designed to gather real-time, actionable feedback from patients:

• Pre-Visit Welcome Surveys: Patients complete a short, engaging survey on a tablet before their consultation, providing insight into their expectations and any concerns.
  
  
• Post-Visit Review Surveys: Patients fill out a follow-up survey after their appointment to assess their satisfaction and offer suggestions for improvement.

This strategy provides a comprehensive view of the patient journey, capturing anticipatory concerns and retrospective evaluations. The surveys are designed to be flexible and can quickly adapt to the specific needs of various medical practices.

Implementation

• Ease of Setup: The Screver system was efficiently integrated into the clinic’s workflow. Tablets were distributed by nursing staff, ensuring seamless participation.
  
  
• User-Friendly Design: The survey interface was developed to be intuitive and engaging, allowing patients to respond swiftly with ease and focus.
  
  
• Real-Time Updates: Feedback and metrics were accessible in real-time, empowering clinic staff to make adjustments on the go and align with patient needs.
  
  
• Anonymity: To encourage honest feedback, the survey responses were kept anonymous, enabling patients to answer honestly and ensuring the knowledge that their input will be valued.

The option to personalize the surveys and integrate them into the patient data at the clinic is optional and can be easily integrated into the survey system.

Nevertheless, the Screver team recommends implementing anonymous surveys as they guarantee the highest engagement of patients and customers and also foster the feeling of security and trust among the surveyed.

Integration and Customization

The Screver solution’s adaptability was a key factor in its success. While the system seamlessly fit into the clinic’s existing routines, it also offered the potential for deeper integration with its medical and administrative software.

This feature, available with additional development costs and time, ensures that the Screver platform evolves with the clinic’s operational needs.

Outcomes

1. Enhanced Communication: The surveys bridged the gap between patients and practitioners, encouraging an open dialogue focused on continuous care improvement.
   
   
2. Immediate Insights: Real-time feedback allowed the clinic to promptly address patient concerns, elevating the standard of care.
   
   
3. Customized Solutions: Tailored survey content aligned with the clinic’s unique patient demographic, ensuring relevance and engagement.

Conclusion

The Zurich Gynecological Healthcare Center and Screver partnership exemplifies the transformative potential of integrating patient feedback into healthcare practices.

Implementing an easy-to-use, adjustable, and real-time updated survey system has enhanced patient engagement, improved care quality, and empowered its team to adapt dynamically to patient needs.

This case study underscores the importance of open communication in fostering better outcomes for patients and healthcare providers.

Clinic Snapshot:

• Name: Women’s Healthcare Center Zurich
• Founded: 1986
• Locations: 3
• Employees: 15

Why Screver?

• Quick setup and implementation
  
  
• Intuitive, engaging survey design
  
  
• Real-time feedback and analytics
  
  
• Easy integration with clinic operations
  
  
• Tailored solutions for healthcare professionals